Return & Refund policy

Veeg Store - Return & Refund policy - Effective date: 11/7/24

What is your return, refund and replacement policy?

Order now with confidence! If you’re not satisfied with your Veeg® product you can request a refund or replacement within 14 days – NO RISK, NO HASSLE.

Please note the following items are non-refundable:

  1. Original Shipping Charges
  2. Gift cards or promotions

How do I return an item to you?

Due to food safety reasons, Veeg® products are non-returnable.

  • Our products are non-returnable due to potential safety risk as an ingestible product.
  • If the item arrives damaged or defective, you may request a refund or replacement by emailing us and providing an image of the item and an explanation of its defects.

How do I request a refund or replacement?

  1. Send your return request with the information below to connect@veegnow.com
    • Contact information (name, phone number, email address)
    • Place of Purchase (Website, Amazon, etc.)
    • Order Number
    • Item Purchased
    • Reason for refund or replacement
    • Image(s) of defect(s)
  2. We will review your request and if approved, send your replacement item or issue a refund

When will I receive my refund or replacement item?

  • Refunds are processed within 3 to 5 days and will be credited to the original payment method.
  • Replacement items will ship within 3 to 5 days based on availability.

What about damaged or defective items?

If an item is defective or was damaged in transit we’ll get it replaced ASAP. Just drop us a line at connect@veegnow.com  and be sure to include your Order Number in the email subject line.

Can I cancel an order that hasn’t been shipped or is on backorder?

Yes, if your item is on backorder or hasn’t been shipped. Email us at connect@veegnow.com. We will cancel your order for a full refund. Be sure to include your Order Number in the email subject line.

 

Other questions?

We’re here to help! Drop us a line:
PWR Source USA LLC, Veeg®
9375 E. Shea Blvd., Suite 100
Scottsdale, AZ 85260
connect@veegnow.com